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Bagisto
Bagisto

Refund Policy
Effective Date: 11/26/2025

Because every jar of jam and candle we create is lovingly handmade, we want you to be happy with your purchase—but if something’s not right, we’ll do what we can to make it right. Below is our concise, customer‑friendly refund policy.

 

1. Eligibility for Refunds

 

Item Category Conditions for Refund Notes
Jam & Syrups
  • 30‑day money‑back guarantee from delivery date. 
  • Return unopened & in original packaging.
  • No evidence of tampering or spoilage.
 We treat all jams as per USDA “food safety” guidelines.
Candles
  • 30‑day money‑back guarantee from delivery date.
  • Return unused, in original packaging.
  • No signs of melting, cracks, or broken scent threads.
 For wax melts & pillar candles, the same rules apply.
Fire Starters
  • 30‑day money‑back guarantee from delivery date.
  • Unused, original packaging.
  • No evidence of partial use (e.g., partially lit).
 We do not accept returns for items exposed to flame or heat.
Custom Orders
  • 14‑day check for any defect or mis‑order.
  • Return must be unopened.
 Custom jams/candles are made‑to‑order; restocking isn’t feasible.

If any item arrives damaged, expired (within 6 months), or not as described, we’ll issue a full refund or replacement—whichever you prefer.

 

2. How to Request a Refund

  1. Contact us within the eligible window by email:
    support@campiris.com
    Subject line: “Refund Request – Order #XXXXX”
  2. Provide the following:
    • Order number (viewable on your order confirmation).
    • Item(s) you wish to return.
    • Reason for the return (e.g., “incorrect size”, “damaged on arrival”).
    • Photo evidence (for damaged or defective items).
  3. Return Shipping
    • For defective/damaged items: We’ll supply a prepaid return label.
    • For non‑defective returns: You’ll cover return postage (non‑refundable).
    • Ship packages via a trackable carrier (UPS, USPS, FedEx).
    • Retain the original receipt/label for proof.
  4. Receive
    • Once the item is received and inspected (up to 5 business days), we’ll issue the refund to the original payment method (or a store credit if you prefer).
    • Refund processing time: 3–5 business days after approval.

 

3. Refund Amounts & Adjustments

  • Full refunds are granted for eligible items in new, unused condition.
  • Partial refunds may be issued if items are returned in a used condition, shipped prematurely, or in a damaged/non‑returnable state.
  • Shipping Fees: Shipping costs for the return are non‑refundable unless the return is due to our error (e.g., wrong item shipped).

 

4. Non‑Refundable Items & Situations

  • Items that are personalized (e.g., monogrammed candles, custom jam jars).
  • Perishable items beyond the 6‑month shelf life when opened.
  • Products that have been opened, used, or tampered with (e.g., melted candles, partially melted fire starters).
  • Products returned after the 30‑day (or 14‑day for custom) window.

 

5. Exchanging Items

If you’d prefer an exchange rather than a refund, let us know in step one of the refund request. We’ll provide instructions for how to return and ship the new item (subject to availability). Exchange rates may be updated if prices have changed since your original purchase.

 

6. Contact & Support

Any questions, concerns, or disputes about a refund can be resolved by reaching out to us:

  • Email: refunds@[yourcompany.com]
  • Phone: [Your Phone Number]
  • Live Chat: [link to chat] (Mon‑Fri 9 am–6 pm PT)

 

Disclaimer

This refund policy is designed to protect both our customers and the integrity of our handmade products. We reserve the right to adjust timelines, shipping responsibilities, and other details based on legal requirements or business circumstances. All changes will be posted on our website and the “Effective Date” above will be updated accordingly.